Job Description

Openings as of 8/21/2019
Operations

  • Customer Service Specialist - Facilities Maintenance JobID: 14515
  • Position Type:
    Operations

  • Date Posted:
    8/9/2019

  • Location:
    Operations

  • Closing Date:
    Open Until Filled

  • Hours Per Day:
    8
    Certification Status:
    NonCertified
    FTE:
    1.0
    Months:
    12
      SUMMARY
    This position provides a high level of customer service to Tucson Unified School District (TUSD) sites and departments regarding the status of facilities maintenance work orders. The Customer Service Specialist analyzes, determines, and resolves problems or initiates work orders. This position provides professional follow through with sites, departments, and personnel to ensure internal customer satisfaction

    MINIMUM REQUIREMENTS
    High School Diploma or G.E.D.
    Five (5) years progressively responsible customer service experience, to include authority to resolve problems
    Experience presenting information to various size groups
    Experience providing training to personnel
    Word Processing/Database/Spreadsheet Program Knowledge
    Valid Driver’s License required
    Verbal & Written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions
    Any equivalent combination of experience, training, or education

    PREFERRED QUALIFICATIONS
    One year in a trades or maintenance working environment, and problem-solving experience
    Ability to think critically and utilize analytical skills to solve problems
    Supervisory experience in a customer service environment

    ADDITIONAL REQUIREMENTS AFTER HIRE
    FBI fingerprint background check (at employee’s expense)
    Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization
    Must hold a current Arizona Driver’s license and have accrued no more than the allowable points against Driver’s License as described under Governing Board Policy: EEB-R-1 Business and Personnel Transportation Services - Transportation by Employees

    COMMENTS
    2019-2020 SCHOOL YEAR
    LOCATION - Operations - Broadway & Kino Parkway Area
    White Collar - Grade 9
    $15.24 per hour
    1.0 FTE - 8 hours per day
    12 month position

    Positions less than 30 hours per week are not eligible for district benefits.

    Tucson Unified School District is committed to a policy of nondiscrimination based on disability, race, color, religion/religious beliefs, sex, sexual orientation, gender identity or expression, age, or national origin.






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