Job Description

Openings as of 7/19/2019
Technology

  • Technical Support Specialist II JobID: 13983
  • Position Type:
    Technology/Technical Support Specialist II

  • Date Posted:
    6/24/2019

  • Location:
    Technology Services

  • Closing Date:
    Open Until Filled

  • Hours Per Day:
    8.0
    Certification Status:
    NonCertified
    FTE:
    1.00
    Months:
    12
      SUMMARY
    Provides Tier Level I and Tier Level II technical support for all district technology and telecommunication customers. Resolves problems or answers questions about district hardware and software and/or develops effective solutions. Maintains contact with customers via phone, email, web, and in-person. Maintains standards for call closure and resolution to ensure optimum quality assurance and customer satisfaction. Creates documentation of technical subjects as needed.

    Reports to: Technology Training and Support Manager

    MINIMUM REQUIREMENTS
    Four years experience in troubleshooting or fixing PC computer hardware problems, including experience with Windows OS, MS Office Suite, and software applications.
    Intranet support or training experience;OR
    60 Semester Hour Credits in a related field and two-years of the above experience OR
    * Two-years of the above experience and technical certification in any of the following: MTA, MCSE, Windows, MSOffice Suite, or Network+.
    Verbal & written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instruction.
    Any equivalent combination of experience, training, or education.

    PREFERRED QUALIFICATIONS
    Experience working with Student Information Management Systems (SIMS).

    ADDITIONAL REQUIREMENTS AFTER HIRE
    FBI fingerprint background check (at employee’s expense).
    Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization.

    COMMENTS
    2019-2020

    LOCATION - Technology Services - 10 Street & Park Area
    WCL - Grade 9
    $15.24 per hour
    8 hours per day
    12 months

    Tucson Unified School District is committed to a policy of nondiscrimination based on disability, race, color, religion/religious beliefs, sex, sexual orientation, gender identity or expression, age, or national origin.




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