Customer Service Specialist (Effective 2021-2022 SCHOOL YEAR)
This position provides a high level of customer service to Tucson Unified School District (TUSD) sites and departments regarding the status of facilities maintenance work orders. The Customer Service Specialist analyzes, determines, and resolves problems or initiates work orders. This position provides professional follow through with sites, departments, and personnel to ensure internal customer satisfaction
High School Diploma or G.E.D.
Five (5) years progressively responsible customer service experience, to include authority to resolve problems.
Experience presenting information to various size groups
Experience providing training to personnel
Word Processing/Database/Spreadsheet Program Knowledge
Verbal & Written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions.
Any equivalent combination of experience, training, or education.
One year in a trades or maintenance working environment, and problem-solving experience.
Ability to think critically and utilize analytical skills to solve problems
Supervisory experience in a customer service environment
ADDITIONAL REQUIREMENTS AFTER HIRE
FBI fingerprint background check.
Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization.
Must hold a current Arizona Driver’s license and have accrued no more than the allowable points against Driver’s License as described under Governing Board Policy: EEB-R-1 Business and Personnel Transportation Services - Transportation by Employees.
Effective: 2021-2022 SCHOOL YEAR
Location: Operations Department -Broadway & Kino Parkway Area
Classification: White Collar – Grade: 9
FTE: 1.0 – 8 hours per day
Work Calendar: 12 month
Positions less than 30 hours per week are not eligible for district benefits.
Internal candidates will transfer at a rate commensurate with their bargaining unit language. For more information on salary schedule, please reference the Employee Agreements Webpage.
To view the full job description, please visit our website.
Job Contact Information
|Title||Program Coordinator -Ops Solutions|
Monday, July 19, 2021 12:00 AM -
Monday, August 2, 2021 11:59 PM
(Pacific Standard Time)