Job Description

Openings as of 3/22/2019
Operations

  • Facilities Customer Service Specialist (2018-2019 School Year) JobID: 12890
  • Position Type:
    Operations

  • Date Posted:
    3/14/2019

  • Location:
    Operations

  • Closing Date:
    Until Filled

  • Hours Per Day:
    8
    Certification Status:
    NonCertified
    FTE:
    1.0
    Months:
    12
      
    SUMMARY
    This position provides a high level of customer service to Tucson Unified School District (TUSD) sites and departments regarding the status of facilities maintenance work orders. The Customer Service Specialist analyzes, determines, and resolves problems, or initiates work orders. This position provides professional follow through with sites, departments, and personnel to ensure internal customer satisfaction

    MINIMUM REQUIREMENTS
    High School Diploma or G.E.D.
    Five (5) years progressively responsible customer service experience, to include authority to resolve problems.
    Experience presenting information to various size groups
    Experience providing training to personnel
    Word Processing/Database/Spreadsheet Program Knowledge
    Valid Driver’s License required
    Verbal & Written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions.
    Any equivalent combination of experience, training, or education.

    PREFERRED QUALIFICATIONS
    One year in a trades or maintenance working environment, and problem-solving experience.
    Ability to think critically and utilize analytical skills to solve problems
    Supervisory experience in a customer service environment

    ADDITIONAL REQUIREMENTS AFTER HIRE
    FBI fingerprint background check (at employee’s expense).
    Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization.
    Motor Vehicle Report - must not have accrued six (6) points against driver's license within the past two (2) years.

    COMMENTS
    2018-2019 SCHOOL YEAR
    LOCATION - Work Location May Vary
    White Collar - Grade 9
    $15.24 per hour
    8 hours per day
    12 month position

    Tucson Unified School District is committed to a policy of nondiscrimination based on disability, race, color, religion/religious beliefs, sex, sexual orientation, gender identity or expression, age, or national origin.





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