Technical Support Specialist (Effective 2021/2022 SCHOOL YEAR)
Provides Tier Level I and Tier Level II technical support for all district technology and telecommunication customers. Resolves problems or answers questions about district hardware and software and/or develops effective solutions. Maintains contact with customers via phone, email, web, and in-person. Maintains standards for call closure and resolution to ensure optimum quality assurance and customer satisfaction. Creates documentation of technical subjects as needed.
Four years experience in troubleshooting or fixing PC computer hardware problems, including experience with Windows OS, MS Office Suite, and software applications.
Intranet support or training experience OR 60 Semester Hour Credits in a related field AND two-years of the above experience OR two-years of the above experience AND technical certification in any of the following: MTA, MCSE, Windows, MSOffice Suite, or Network+.
Verbal & written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instruction.
Any equivalent combination of experience, training, or education.
Experience working with Student Information Management Systems (SIMS).
ADDITIONAL REQUIREMENTS AFTER HIRE
FBI fingerprint background check (at employee’s expense).
Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization.
Effective: 2021/2022 SCHOOL YEAR
Location: Technology Services - various locations
Classification: White Collar
FTE: 1.0 - 8 hours per day
Work Calendar: 12 month
Positions less than 30 hours per week are not eligible for district benefits.
Internal candidates will transfer at a rate commensurate with their bargaining unit language. For more information on salary schedule, please reference the Employee Agreements Webpage.
To view the full job description, please visit our website.
Tucson Unified School District is committed to a policy of nondiscrimination based on disability, race, color, religion/religious beliefs, sex, sexual orientation, gender identity or expression, age, or national origin.
Job Contact Information
Monday, April 11, 2022 12:00 AM
(Pacific Standard Time)