Technical Support Specialist II (Effective 2020-2021 School Year)
- Technical Support Specialist II (Effective 2020-2021 School Year) JobID: 17284
- Position Type:
Technology/Technical Support Specialist II
- Date Posted:
- Closing Date:
|Hours Per Day:|
Provides Tier Level I and Tier Level II technical support for all district technology and telecommunication customers. Resolves problems or answers questions about district hardware and software and/or develops effective solutions. Maintains contact with customers via phone, email, web, and in-person. Maintains standards for call closure and resolution to ensure optimum quality assurance and customer satisfaction. Creates documentation of technical subjects as needed.
Four years experience in troubleshooting or fixing PC computer hardware problems, including experience with Windows OS, MS Office Suite, and software applications.
Intranet support or training experience;
60 Semester Hour Credits in a related field and two-years of the above experience
* Two-years of the above experience and technical certification in any of the following: MTA, MCSE, Windows, MSOffice Suite, or Network+.
Verbal & written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instruction.
Any equivalent combination of experience, training, or education.
Experience working with Student Information Management Systems (SIMS).
ADDITIONAL REQUIREMENTS AFTER HIRE
FBI fingerprint background check
Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization.
Effective 2020-2021 SCHOOL YEAR
LOCATION - Technology Services
White Collar - Grade 9
1.0 FTE - 8.0 hours per day
12 month position
Internal candidates will transfer at a rate commensurate with their bargaining unit language.
The hiring range for external candidates will be $15.24-$17.70, based on experience.
For more information on salary schedule, please visit the White Collar Agreement at http://tusd1.org/Departments/Human-Resources/Employee-Agreements